Is someone new joining your department?
If you have a new staff or faculty member arriving, please complete our New User Request form before they begin. This form provides options for requesting the user be added to our CALS servers, your department share, to Minolta scan-to-email function, to Crashplan for computer backups, and more. In addition, in the near future, new users will not be able to log into any CALS managed machines until they are added to our server. Remember, this is only to add CALS resources. Regular HR and Personnel actions need to be taken to add to campus systems and services we do not manage, such as email and enterprise application access. So, add this step to your department onboarding process!
Is someone separating from your department?
If you have a staff member leaving with notice or as a rapid separation, please complete our Disable User Request form. If a rapid separation, you may check Urgent on the form, which engages our team to quickly disable access to our servers and be hyper-vigilant to the situation. For other departures, you may enter the date of separation and other information. You may also request a re-image of their computers. Remember, this is only to remove from CALS resources. Regular HR and Personnel actions need to be taken to remove from campus systems and services we do not manage, such as email and enterprise application access.
Grant Remote Access capabilities to NC State computers
This request must be completed by your supervisor. By completing this request for a user, we will add the user to remote access on thier NC State computer on campus.
Do you need to purchase computers or printers?
In order for CAAT to support your technology needs, all purchases of computers and printers need to start from our Purchase Quote request form. We will work with you to get the correct configuration, warranty, and price on CPI and contract approved models. We will also work with you for special computer needs that fall outside of CPI to approve with valid justification for exception. We take the administration out of the process for you by managing the whole purchasing and provisioning cycle from quote to receipt of items. Our team will work with you upon receipt to get your new device installed!
Do you need to move your computer(s) from one office to another?
If you have to move one or many computers, please complete our Computer Move Request Form. It is important to give us at least a 3 day warning for one or two machines. If you have an entire office or more, please give us at least a two week warning. With moves of several machines, we have logistical considerations, coordination with movers, ComTech, and resource allocations to ensure a smooth experience.
Need to surplus your computer, printer, or tablet?
In 2015, a new campus policy extends the required wiping of disks for any device that contains storage capabilities. This extends to printers, smartphones, tablets, USB keys, and other media in addition to computers. CAAT needs to handle surplus of NC State purchased devices that potentially have NC State data on them. We will wipe the devices according to DoD standards and send eligible devices to surplus or dispose of properly.
Does your computer need an OS upgrade or a reimage to boost performance?
If your Mac or PC is behind on supported operating systems, or if it is running slow and would benefit from a wipe and reinstall, sign up here for an upgrade. Note, Windows 7 PCs will not be supported by Microsoft after January 14, 2020. All Windows 7 PCs will need to be upgraded or taken off the network by that date for security reasons. Sign up to have your computer upgraded today!
Do you need to book our large conference room PT315 or our training lab, PT315B?
View photos of rooms and technology configurations here.
Request Access to the CAAT Inventory Portal
If you are a department head, director, or administrative assistant, gain access to your department's CAAT computer inventory!
Access and update your CAAT computer inventory for your department in our new online web portal!
updated by dmluken 07/12/2019