Traveling Abroad? Full Tunnel VPN access now available!

If you are traveling abroad, especially to countries that may restrict access to Google, some websites, or may be monitoring your activity, you now have an option to use Full Tunnel VPN. Read more...

Windows 7 End of Life and Mac OS upgrades needed

On January 14, 2020, Microsoft will stop all security updating and patching for Windows 7. Therefore, all Windows 7 computers need to be upgraded to Windows 10 or removed from the network. Mac OSes need to be kept upgraded also. If you have a Windows 7 PC or older Mac OS, under our support, please sign up for us to evaluate your computer for the upgrade.  Schedule a date for upgrade   

New Endpoint Protection Standard

On May 1, 2018, the Vice Chancellor for Information Technology issued the new Endpoint Security Standard. This standard applies to every user of NC State’s network, which includes users of University-owned resources and devices, as well as, personally owned resources and devices. For those departments managed by CALS IT, all controls must be in place by June 30, 2019. The second and final phase must be in place by December 2020.   What changes will occur on your computer once added to a CMS?

Beware of Phishing!

Generic Accounts and 2FA Enrollment

Secure your generic account with 2FA.  See Generic Accounts and 2-Factor Authentication: Best Practices

n December 2016, the chancellor sent a memo requiring all staff to be enrolled in 2-Factor for Google and Shibboleth on campus - See more at:
n December 2016, the chancellor sent a memo requiring all staff to be enrolled in 2-Factor for Google and Shibboleth on campus - See more at:

Are you new to NC State and need to enroll in 2FA? Or do you need to access FAQs about adding new devices or application passwords? See Two Factor at NC State

Security Alerts:

International Travel and IT Security

Tech Support Phone Scams

What we do....

  • Develop and maintain the CALS Information Technology standard computing environment
  • Provide a broad range of technical support and centralized services to CALS staff and departments
  • Support and consult with departmental IT support staff
  • Create and share hardware and software guidelines to our users
  • Run CALS IT Service Desk operations
  • Collaborate with OIT on network, email, calendar, and other campus resource solutions
  • Support innovative and creative solutions

CALS IT Service Desk :: (919) 515-6777 ::


Frequently Used Links

Forms and Requests

Purchase Quote Request

2FA: Setting Up a New Phone

Google Apps - "How Do I" FAQs

Web Registry Tool: Manage your Resources, Generic Accounts, and Groups

State Consolidated IT Purchasing Information (CPI)


New! Request Adobe Creative Cloud License (free to staff)

SigmaPlot is a proprietary software package for scientific graphing and data analysis. It runs on Microsoft Windows. CALS and CVM partnered to purchase limited number of concurrent licensing.
Request a license...

Update your license...

Videoconferencing Solution with recording capabilities. Free to NC State Users!
How to use...

New!! Free to Faculty, Staff and Students! How to download MatLab

Download EndNote 8
Free to CALS Staff!

Free to Faculty, Staff and Students! Students, faculty, and staff now have 24/7 access via a computer or mobile device to on-demand online courses. More

Upgrade your PC to Office 2016

Free for Faculty, Staff, and Students! Download Office 365





OIT System Announcements
MJ2 ( server downtime
Browser issue: SameSite cookie behavior
Billboard service outage
Sysnews Nagios Graphite Service Maintenance
Transferring calls - sometimes fails
Source: NCSU SysNews
Latest Viruses
Source: Sophos